Service warranty - terms and conditions

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Hoxton Vintage Watches offer a 12 month warranty on all watches sold and watch servicing. 

All watches will be sent insured by Royal Mail special delivery. 

We do not undertake work on replica or copy watches.

We will always notify you of any parts required over and above a standard service before proceeding with no obligation.

We may request a deposit in advance of repair where any expensive/non-returnable or specially required parts are needed for replacement.

Prices of services offered are liable to change at any time without notice, and we reserve the right to modify or discontinue a service (or any part of the service) without notice.

Due to the watches being vintage, we can offer no guarantee the watch will offer any water-resistance or maintain water resistance due to its age.

In some circumstances it may not be possible to return your watch back with the level of performance expected of a new watch due to normal wear and tear and ageing for which we cannot be held responsible.

We assume no responsibility for items not claimed within three months following the completion of the repair/service, and you acknowledge and agree that items not claimed within this timeframe may at our discretion be disposed of or sold without liability to the customer.

Refunds are only given in exceptional circumstances or if we are unable to complete a repair that was outlined in the estimate. Where a refund is made it will normally be paid in full but this is at the reasonable discretion of Hoxton Vintage Watches

If a fault has occurred during the warranty period due to a part that was not exchanged during the service, we will waiver the labour cost as long as the cause is not due to the below 

• Any case/component parts such as the glass, crown, pushers, bezel, dial, hands, watch case, case back and seals not fitted/replaced during service. 
• Watch strap/bracelet unless replaced at the time of service.
• Any damage or deterioration due to accident, mishandling or misuse.
• Any damage caused by water ingress due to mishandling or misuse.
• Any intervention by an unauthorised third party.
• Any damage caused due to shock/fall or impact.
• Theft or loss of watch.
• Normal wear and tear due to ageing and normal deterioration.

Whilst the service guarantee does not cover accidental damage, misuse or mishandling we encourage you to contact us should this be the case and we will do our best to rectify it at minimal cost to you.